There are approximately 870,000 sworn law enforcement
officers now serving in the United States.
About 11.3 percent of them are female.
Crime fighting has taken its toll. Since the first
recorded police death in 1792, there have been more that 16,500 law enforcement officers killed in the line of duty.
A total of 1,658 law enforcement officers died in
the line of duty during the last 10 years, an average of one death every 53 hours or 166 per year.
There were 230 police deaths in 2001 nationwide, which
represents a 49 percent increase from the 154 officers who died in 2000.
In 2002 there were 147 police deaths nationwide –
a significant decrease from 2001.
There were 145 law enforcement officers killed in
The deadliest day in law enforcement history was September
11, 2001, when 70 law enforcement officers were killed in the terrorist attacks at the World Trade Center in New York City.
Every 53 hours an officer is killed...
166 deaths per year...
58,066 assaults per year resulting in 16,494 injuries
A Career in Law Enforcement
People depend on police officers and detectives to protect their
lives and property. Law enforcement officers, some of whom are State or Federal special agents or inspectors, perform these
duties in a variety of ways, depending on the size and type of their organization. In most jurisdictions, they are expected
to exercise authority when necessary, whether on or off duty.
Uniformed police officers who work
in municipal police departments of various sizes, small communities, and rural areas have general law enforcement duties including
maintaining regular patrols and responding to calls for service. They may direct traffic at the scene of a fire, investigate
a burglary, or give first aid to an accident victim. In large police departments, officers usually are assigned to a specific
type of duty. Many urban police agencies are becoming more involved in community policing—a practice in which an officer
builds relationships with the citizens of local neighborhoods and mobilizes the public to help fight crime.
Police agencies are usually organized into geographic districts,
with uniformed officers assigned to patrol a specific area, such as part of the business district or outlying residential
neighborhoods. Officers may work alone, but in large agencies they often patrol with a partner. While on patrol, officers
attempt to become thoroughly familiar with their patrol area and remain alert for anything unusual. Suspicious circumstances
and hazards to public safety are investigated or noted, and officers are dispatched to individual calls for assistance within
their district. During their shift, they may identify, pursue, and arrest suspected criminals, resolve problems within the
community, and enforce traffic laws.
Public college and university police forces, public school district
police, and agencies serving transportation systems and facilities are examples of special police agencies. These agencies
have special geographic jurisdictions or enforcement responsibilities in the United States. Most sworn personnel in special
agencies are uniformed officers, a smaller number are investigators.
Some police officers specialize in such diverse fields as chemical
and microscopic analysis, training and firearms instruction, or handwriting and fingerprint identification. Others work with
special units such as horseback, bicycle, motorcycle or harbor patrol, canine corps, or special weapons and tactics (SWAT)
or emergency response teams. A few local and special law enforcement officers primarily perform jail-related duties or work
in courts. Regardless of job duties or location, police officers and detectives at all levels must write reports and maintain
meticulous records that will be needed if they testify in court.
Sheriffs and deputy sheriffs enforce
the law on the county level. Sheriffs are usually elected to their posts and perform duties similar to those of a local or
county police chief. Sheriffs’ departments tend to be relatively small, most having fewer than 25 sworn officers. A
deputy sheriff in a large agency will have law enforcement duties similar to those of officers in urban police departments.
Police and sheriffs’ deputies who provide security in city and county courts are sometimes called bailiffs. (For information
on other officers who work in jails and prisons, see correctional officers elsewhere in the Handbook.)
State police officers (sometimes called
State troopers or highway patrol officers) arrest criminals Statewide and patrol highways to enforce
motor vehicle laws and regulations. Uniformed officers are best known for issuing traffic citations to motorists who violate
the law. At the scene of accidents, they may direct traffic, give first aid, and call for emergency equipment. They also write
reports used to determine the cause of the accident. State police officers are frequently called upon to render assistance
to other law enforcement agencies, especially those in rural areas or small towns.
State law enforcement agencies operate in every State except
Hawaii. Most full-time sworn personnel are uniformed officers who regularly patrol and respond to calls for service. Others
are investigators, perform court-related duties, or work in administrative or other assignments.
Detectives are plainclothes investigators
who gather facts and collect evidence for criminal cases. Some are assigned to interagency task forces to combat specific
types of crime. They conduct interviews, examine records, observe the activities of suspects, and participate in raids or
arrests. Detectives and State and Federal agents and inspectors usually specialize in one of a wide variety of violations
such as homicide or fraud. They are assigned cases on a rotating basis and work on them until an arrest and conviction occurs
or the case is dropped.
The Federal Government maintains a high profile in many areas
of law enforcement. Federal Bureau of Investigation (FBI) agents are the Government’s principal investigators,
responsible for investigating violations of more than 260 statutes and conducting sensitive national security investigations.
Agents may conduct surveillance, monitor court-authorized wiretaps, examine business records, investigate white-collar crime,
track the interstate movement of stolen property, collect evidence of espionage activities, or participate in sensitive undercover
assignments. The FBI investigates organized crime, public corruption, financial crime, fraud against the government, bribery,
copyright infringement, civil rights violations, bank robbery, extortion, kidnapping, air piracy, terrorism, espionage, interstate
criminal activity, drug trafficking, and other violations of Federal statutes.
U.S. Drug Enforcement Administration (DEA)
agents enforce laws and regulations relating to illegal drugs. Not only is the DEA the lead agency for domestic enforcement
of Federal drug laws, it also has sole responsibility for coordinating and pursuing U.S. drug investigations abroad. Agents
may conduct complex criminal investigations, carry out surveillance of criminals, and infiltrate illicit drug organizations
using undercover techniques.
U.S. marshals and deputy marshals protect
the Federal courts and ensure the effective operation of the judicial system. They provide protection for the Federal judiciary,
transport Federal prisoners, protect Federal witnesses, and manage assets seized from criminal enterprises. They enjoy the
widest jurisdiction of any Federal law enforcement agency and are involved to some degree in nearly all Federal law enforcement
efforts. In addition, U.S. marshals pursue and arrest Federal fugitives.
U.S. Immigration and Naturalization Service
(INS) agents and inspectors facilitate the entry of legal visitors and immigrants to the U.S. and detain and deport
those arriving illegally. They consist of border patrol agents, immigration inspectors, criminal investigators and immigration
agents, and detention and deportation officers. U.S. Border Patrol agents protect more than 8,000 miles of international
land and water boundaries. Their missions are to detect and prevent the smuggling and unlawful entry of undocumented foreign
nationals into the U.S., apprehend those persons found in violation of the immigration laws, and interdict contraband, such
as narcotics. Immigration inspectors interview and examine people seeking entrance to the U.S. and its territories.
They inspect passports to determine whether people are legally eligible to enter the United States. Immigration inspectors
also prepare reports, maintain records, and process applications and petitions for immigration or temporary residence in the
Bureau of Alcohol, Tobacco, Firearms, and
Explosives agents regulate and investigate violations of Federal firearms and explosives laws, as well as Federal alcohol
and tobacco tax regulations. Customs agents investigate violations of narcotics smuggling, money laundering,
child pornography, customs fraud, and enforcement of the Arms Export Control Act. Domestic and foreign investigations involve
the development and use of informants, physical and electronic surveillance, and examination of records from importers/exporters,
banks, couriers, and manufacturers. They conduct interviews, serve on joint task forces with other agencies, and get and execute
Customs inspectors inspect cargo, baggage,
and articles worn or carried by people and carriers including vessels, vehicles, trains and aircraft entering or leaving the
U.S. to enforce laws governing imports and exports. These inspectors examine, count, weigh, gauge, measure, and sample commercial
and noncommercial cargoes entering and leaving the United States. Customs inspectors seize prohibited or smuggled articles,
intercept contraband, and apprehend, search, detain, and arrest violators of U.S. laws.
U.S. Secret Service special agents
protect the President, Vice President, and their immediate families; Presidential candidates; former Presidents; and foreign
dignitaries visiting the United States. Secret Service agents also investigate counterfeiting, forgery of Government checks
or bonds, and fraudulent use of credit cards.
The U.S. Department of State Bureau of Diplomatic Security
special agents are engaged in the battle against terrorism. Overseas, they advise ambassadors on all security matters
and manage a complex range of security programs designed to protect personnel, facilities, and information. In the U.S., they
investigate passport and visa fraud, conduct personnel security investigations, issue security clearances, and protect the
Secretary of State and a number of foreign dignitaries. They also train foreign civilian police and administer a counter-terrorism
Other Federal agencies employ police and special agents with
sworn arrest powers and the authority to carry firearms. These agencies include the Postal Service, the Bureau of Indian Affairs
Office of Law Enforcement, the Forest Service, the National Park Service, and the Federal Air Marshals.
Police work can be very dangerous and stressful. In addition
to the obvious dangers of confrontations with criminals, officers need to be constantly alert and ready to deal appropriately
with a number of other threatening situations. Many law enforcement officers witness death and suffering resulting from accidents
and criminal behavior. A career in law enforcement may take a toll on officers’ private lives.
Uniformed officers, detectives, agents, and inspectors are usually
scheduled to work 40-hour weeks, but paid overtime is common. Shift work is necessary because protection must be provided
around the clock. Junior officers frequently work weekends, holidays, and nights. Police officers and detectives are required
to work at any time their services are needed and may work long hours during investigations. In most jurisdictions, whether
on or off duty, officers are expected to be armed and to exercise their arrest authority whenever necessary.
The jobs of some Federal agents such as U.S. Secret Service
and DEA special agents require extensive travel, often on very short notice. They may relocate a number of times over the
course of their careers. Some special agents in agencies such as the U.S. Border Patrol work outdoors in rugged terrain for
long periods and in all kinds of weather.
Police and detectives held about 840,000 jobs in 2002. About
81 percent were employed by local governments. State police agencies employed about 11 percent and various Federal agencies
employed about 6 percent. A small proportion worked for educational services, rail transportation, and contract investigation
and security services.
According to the U.S. Bureau of Justice Statistics, police and
detectives employed by local governments primarily worked in cities with more than 25,000 inhabitants. Some cities have very
large police forces, while thousands of small communities employ fewer than 25 officers each.
Civil service regulations govern the appointment of police and
detectives in practically all States, large municipalities, and special police agencies, as well as in many smaller ones.
Candidates must be U.S. citizens, usually at least 20 years of age, and must meet rigorous physical and personal qualifications.
In the Federal Government, candidates must be at least 21 years of age but less than 37 years of age at the time of appointment.
Physical examinations for entrance into law enforcement often include tests of vision, hearing, strength, and agility. Eligibility
for appointment usually depends on performance in competitive written examinations and previous education and experience.
In larger departments, where the majority of law enforcement jobs are found, applicants usually must have at least a high
school education. Federal and State agencies typically require a college degree. Candidates should enjoy working with people
and meeting the public.
Because personal characteristics such as honesty, sound judgment,
integrity, and a sense of responsibility are especially important in law enforcement, candidates are interviewed by senior
officers, and their character traits and backgrounds are investigated. In some agencies, candidates are interviewed by a psychiatrist
or a psychologist, or given a personality test. Most applicants are subjected to lie detector examinations or drug testing.
Some agencies subject sworn personnel to random drug testing as a condition of continuing employment.
Before their first assignments, officers usually go through
a period of training. In State and large local departments, recruits get training in their agency’s police academy,
often for 12 to 14 weeks. In small agencies, recruits often attend a regional or State academy. Training includes classroom
instruction in constitutional law and civil rights, State laws and local ordinances, and accident investigation. Recruits
also receive training and supervised experience in patrol, traffic control, use of firearms, self-defense, first aid, and
emergency response. Police departments in some large cities hire high school graduates who are still in their teens as police
cadets or trainees. They do clerical work and attend classes, usually for 1 to 2 years, at which point they reach the minimum
age requirement and may be appointed to the regular force.
Police officers usually become eligible for promotion after
a probationary period ranging from 6 months to 3 years. In a large department, promotion may enable an officer to become a
detective or specialize in one type of police work, such as working with juveniles. Promotions to corporal, sergeant, lieutenant,
and captain usually are made according to a candidate’s position on a promotion list, as determined by scores on a written
examination and on-the-job performance.
To be considered for appointment as an FBI agent, an applicant
either must be a graduate of an accredited law school or a college graduate with a major in accounting, fluency in a foreign
language, or 3 years of related full-time work experience. All new agents undergo 16 weeks of training at the FBI academy
on the U.S. Marine Corps base in Quantico, Virginia.
Applicants for special agent jobs with the U.S. Secret Service
and the Bureau of Alcohol, Tobacco, Firearms, and Explosives must have a bachelor’s degree or a minimum of 3 years’
related work experience. Prospective special agents undergo 10 weeks of initial criminal investigation training at the Federal
Law Enforcement Training Center in Glynco, Georgia, and another 17 weeks of specialized training with their particular agencies.
Applicants for special agent jobs with the U.S. Drug Enforcement
Administration (DEA) must have a college degree and either 1 year of experience conducting criminal investigations, 1 year
of graduate school, or have achieved at least a 2.95 grade point average while in college. DEA special agents undergo 14 weeks
of specialized training at the FBI Academy in Quantico, Virginia.
U.S. Border Patrol agents must be U.S. citizens, younger than
37 years of age at the time of appointment, possess a valid driver’s license, and pass a three-part examination on reasoning
and language skills. A bachelor’s degree or previous work experience that demonstrates the ability to handle stressful
situations, make decisions, and take charge is required for a position as a Border Patrol agent. Applicants may qualify through
a combination of education and work experience.
Postal inspectors must have a bachelor’s degree and 1
year of related work experience. It is desirable that they have one of several professional certifications, such as that of
certified public accountant. They also must pass a background suitability investigation, meet certain health requirements,
undergo a drug screening test, possess a valid State driver’s license, and be a U.S. citizen between 21 and 36 years
of age when hired.
Law enforcement agencies are encouraging applicants to take
postsecondary school training in law enforcement-related subjects. Many entry-level applicants for police jobs have completed
some formal postsecondary education and a significant number are college graduates. Many junior colleges, colleges, and universities
offer programs in law enforcement or administration of justice. Other courses helpful in preparing for a career in law enforcement
include accounting, finance, electrical engineering, computer science, and foreign languages. Physical education and sports
are helpful in developing the competitiveness, stamina, and agility needed for many law enforcement positions. Knowledge of
a foreign language is an asset in many Federal agencies and urban departments.
Continuing training helps police officers, detectives, and special
agents improve their job performance. Through police department academies, regional centers for public safety employees established
by the States, and Federal agency training centers, instructors provide annual training in self-defense tactics, firearms,
use-of-force policies, sensitivity and communications skills, crowd-control techniques, relevant legal developments, and advances
in law enforcement equipment. Many agencies pay all or part of the tuition for officers to work toward degrees in criminal
justice, police science, administration of justice, or public administration, and pay higher salaries to those who earn such
The opportunity for public service through law enforcement work
is attractive to many because the job is challenging and involves much personal responsibility. Furthermore, law enforcement
officers in many agencies may retire with a pension after 20 or 25 years of service, allowing them to pursue a second career
while still in their 40s. Because of relatively attractive salaries and benefits, the number of qualified candidates exceeds
the number of job openings in Federal law enforcement agencies and in most State police departments—resulting in increased
hiring standards and selectivity by employers. Competition should remain keen for higher paying jobs with State and Federal
agencies and police departments in more affluent areas. Opportunities will be better in local and special police departments,
especially in departments that offer relatively low salaries, or in urban communities where the crime rate is relatively high.
Applicants with college training in police science, military police experience, or both should have the best opportunities.
Employment of police and detectives is expected to grow faster
than the average for all occupations through 2012. A more security-conscious society and concern about drug-related crimes
should contribute to the increasing demand for police services.
The level of government spending determines the level of employment
for police and detectives. The number of job opportunities, therefore, can vary from year to year and from place to place.
Layoffs, on the other hand, are rare because retirements enable most staffing cuts to be handled through attrition. Trained
law enforcement officers who lose their jobs because of budget cuts usually have little difficulty finding jobs with other
agencies. The need to replace workers who retire, transfer to other occupations, or stop working for other reasons will be
the source of many job openings.
Police and sheriff’s patrol officers had median annual
earnings of $42,270 in 2002. The middle 50 percent earned between $32,300 and $53,500. The lowest 10 percent earned less than
$25,270, and the highest 10 percent earned more than $65,330. Median annual earnings were $47,090 in State government, $42,020
in local government, and $41,600 in Federal Government.
In 2002, median annual earnings of police and detective supervisors
were $61,010. The middle 50 percent earned between $47,210 and $74,610. The lowest 10 percent earned less than $36,340, and
the highest 10 percent earned more than $90,070. Median annual earnings were $78,230 in Federal Government, $64,410 in State
government, and $59,830 in local government.
In 2002, median annual earnings of detectives and criminal investigators
were $51,410. The middle 50 percent earned between $39,010 and $65,980. The lowest 10 percent earned less than $31,010, and
the highest 10 percent earned more than $80,380. Median annual earnings were $66,500 in Federal Government, $47,700 in local
government, and $46,600 in State government.
Federal law provides special salary rates to Federal employees
who serve in law enforcement. Additionally, Federal special agents and inspectors receive law enforcement availability pay
(LEAP)—equal to 25 percent of the agent’s grade and step—awarded because of the large amount of overtime
that these agents are expected to work. For example, in 2003 FBI agents enter Federal service as GS-10 employees on the pay
scale at a base salary of $39,115, yet earned about $48,890 a year with availability pay. They can advance to the GS-13 grade
level in field nonsupervisory assignments at a base salary of $61,251, which is worth $76,560 with availability pay. FBI supervisory,
management, and executive positions in grades GS-14 and GS-15 pay a base salary of about $72,381 or $85,140 a year, respectively,
and equaled $90,480 or $106,430 per year including availability pay. Salaries were slightly higher in selected areas where
the prevailing local pay level was higher. Because Federal agents may be eligible for a special law enforcement benefits package,
applicants should ask their recruiter for more information.
According to the International City-County Management Association’s
annual Police and Fire Personnel, Salaries, and Expenditures Survey, average salaries for sworn full-time positions in 2002
were as follows:
Total earnings for local, State, and special police and detectives
frequently exceed the stated salary because of payments for overtime, which can be significant. In addition to the common
benefits—paid vacation, sick leave, and medical and life insurance—most police and sheriffs’ departments
provide officers with special allowances for uniforms. Because police officers usually are covered by liberal pension plans,
many retire at half-pay after 20 or 25 years of service.
Police and detectives
maintain law and order, collect evidence and information, and conduct investigations and surveillance.
|Significant Points of Security and Gaming
- Opportunities for most jobs should be favorable, but competition is expected
for higher paying positions at facilities requiring longer periods of training and a high level of security, such as nuclear
power plants and weapons installations.
- Because of limited formal training requirements and flexible hours, this
occupation attracts many individuals seeking a second or part-time job.
- Some positions, such as those of armored car guards, are hazardous.
Guards, who are also called security officers, patrol and inspect
property to protect against fire, theft, vandalism, terrorism, and illegal activity. These workers protect their employer’s
investment, enforce laws on the property, and deter criminal activity or other problems. They use radio and telephone communications
to call for assistance from police, fire, or emergency medical services as the situation dictates. Security guards write comprehensive
reports outlining their observations and activities during their assigned shift. They may also interview witnesses or victims,
prepare case reports, and testify in court.
Although all security guards perform many of the same duties, specific duties
vary based on whether the guard works in a “static” security position or on a mobile patrol. Guards assigned to
static security positions usually serve the client at one location for a specific length of time. These guards must become
closely acquainted with the property and people associated with it and often monitor alarms and closed-circuit TV cameras.
In contrast, guards assigned to mobile patrol duty drive or walk from location to location and conduct security checks within
an assigned geographical zone. They may detain or arrest criminal violators, answer service calls concerning criminal activity
or problems, and issue traffic violation warnings.
Specific job responsibilities also vary with the size, type, and location
of the employer. In department stores, guards protect people, records, merchandise, money, and equipment. They often work
with undercover store detectives to prevent theft by customers or store employees and help in the apprehension of shoplifting
suspects prior to arrival by police. Some shopping centers and theaters have officers mounted on horses or bicycles who patrol
their parking lots to deter car theft and robberies. In office buildings, banks, and hospitals, guards maintain order and
protect the institutions’ property, staff, and customers. At air, sea, and rail terminals and other transportation facilities,
guards protect people, freight, property, and equipment. They may screen passengers and visitors for weapons and explosives
using metal detectors and high-tech equipment, ensure nothing is stolen while being loaded or unloaded, and watch for fires
Guards who work in public buildings such as museums or art galleries protect
paintings and exhibits by inspecting people and packages entering and leaving the building. In factories, laboratories, government
buildings, data processing centers, and military bases, security officers protect information, products, computer codes, and
defense secrets and check the credentials of people and vehicles entering and leaving the premises. Guards working at universities,
parks, and sports stadiums perform crowd control, supervise parking and seating, and direct traffic. Security guards stationed
at the entrance to bars and places of adult entertainment, such as nightclubs, prevent access by minors, collect cover charges
at the door, maintain order among customers, and protect property and patrons.
Armored car guards protect money and valuables during transit.
In addition, they protect individuals responsible for making commercial bank deposits from theft or bodily injury. When the
armored car arrives at the door of a business, an armed guard enters, signs for the money, and returns to the truck with the
valuables in hand. Carrying money between the truck and the business can be extremely hazardous for guards. Because of this
risk, armored car guards usually wear bullet-proof vests.
All security officers must show good judgment and common sense, follow directions
and directives from supervisors, accurately testify in court, and follow company policy and guidelines. Guards should have
a professional appearance and attitude and be able to interact with the public. They also must be able to take charge and
direct others in emergencies or other dangerous incidents. In a large organization, the security manager is often in charge
of a trained guard force divided into shifts; whereas in a small organization, a single worker may be responsible for all
Gaming surveillance officers and gaming investigators act
as security agents for casino managers and patrons. They observe casino operations for irregular activities, such as cheating
or theft, by either employees or patrons. To do this, surveillance officers and investigators often monitor activities from
a catwalk over one-way mirrors located above the casino floor. Many casinos use audio and video equipment, allowing surveillance
officers and investigators to observe these same areas via monitors. Recordings are kept as a record and are sometimes used
as evidence against alleged criminals in police investigations.
Most security guards and gaming surveillance officers spend considerable time
on their feet, either assigned to a specific post or patrolling buildings and grounds. Guards may be stationed at a guard
desk inside a building to monitor electronic security and surveillance devices or to check the credentials of persons entering
or leaving the premises. They also may be stationed at a guardhouse outside the entrance to a gated facility or community
and use a portable radio or cellular telephone that allows them to be in constant contact with a central station. The work
usually is routine, but guards must be constantly alert for threats to themselves and the property they are protecting. Guards
who work during the day may have a great deal of contact with other employees and members of the public. Gaming surveillance
often takes place behind a bank of monitors controlling several cameras in a casino, which can cause eyestrain.
Guards usually work at least 8-hour shifts for 40 hours per week and often
are on call in case an emergency arises. Some employers have three shifts, and guards rotate to equally divide daytime, weekend,
and holiday work. Guards usually eat on the job instead of taking a regular break away from the site. More than 1 in 7 guards
worked part time, and many individuals held a second job as a guard to supplement their primary earnings.
Security guards and gaming surveillance officers held more than 1.0 million
jobs in 2002. More than half of jobs for security guards were in investigation and security services, including guard and
armored car services. These organizations provide security services on a contract basis, assigning their guards to buildings
and other sites as needed. Most other security officers were employed directly by educational services, hospitals, food services
and drinking places, traveler accommodation (hotels), department stores, manufacturing firms, lessors of real estate (residential
and nonresidential buildings), and governments. Guard jobs are found throughout the country, most commonly in metropolitan
areas. Gaming surveillance officers worked primarily in gambling industries; traveler accommodation, which includes casino
hotels; and local government. Gaming surveillance officers were employed only in those States and Indian reservations where
gambling has been legalized.
A significant number of law enforcement officers work as security guards when
off-duty to supplement their incomes. Often working in uniform and with the official cars assigned to them, they add a high
profile security presence to the establishment with which they have contracted. At construction sites and apartment complexes,
for example, their presence often prevents trouble before it starts.
Most States require that guards be licensed. To be licensed as a guard, individuals
must usually be at least 18 years old, pass a background check, and complete classroom training in such subjects as property
rights, emergency procedures, and detention of suspected criminals. Drug testing often is required, and may be random and
Many employers of unarmed guards do not have any specific educational requirements.
For armed guards, employers usually prefer individuals who are high school graduates or hold an equivalent certification.
Many jobs require a driver’s license. For positions as armed guards, employers often seek people who have had responsible
experience in other occupations.
Guards who carry weapons must be licensed by the appropriate government authority,
and some receive further certification as special police officers, which allows them to make limited types of arrests while
on duty. Armed guard positions have more stringent background checks and entry requirements than those of unarmed guards because
of greater insurance liability risks. Compared to unarmed security guards, armed guards and special police typically enjoy
higher earnings and benefits, greater job security, more advancement potential, and usually are given more training and responsibility.
Rigorous hiring and screening programs consisting of background, criminal
record, and fingerprint checks are becoming the norm in the occupation. Applicants are expected to have good character references,
no serious police record, and good health. They should be mentally alert, emotionally stable, and physically fit in order
to cope with emergencies. Guards who have frequent contact with the public should communicate well.
The amount of training guards receive varies. Training requirements are higher
for armed guards because their employers are legally responsible for any use of force. Armed guards receive formal training
in areas such as weapons retention and laws covering the use of force.
Many employers give newly hired guards instruction before they start the job
and also provide on-the-job training. An increasing number of States are making ongoing training a legal requirement for retention
of certification. Guards may receive training in protection, public relations, report writing, crisis deterrence, and first
aid, as well as specialized training relevant to their particular assignment.
Guards employed at establishments placing a heavy emphasis on security usually
receive extensive formal training. For example, guards at nuclear power plants undergo several months of training before being
placed on duty under close supervision. They are taught to use firearms, administer first aid, operate alarm systems and electronic
security equipment, and spot and deal with security problems. Guards authorized to carry firearms may be periodically tested
in their use.
Although guards in small companies may receive periodic salary increases,
advancement opportunities are limited. Most large organizations use a military type of ranking that offers the possibility
of advancement in position and salary. Some guards may advance to supervisor or security manager positions. Guards with management
skills may open their own contract security guard agencies.
In addition to the keen observation skills required to perform their jobs,
gaming surveillance officers and gaming investigators must have excellent verbal and writing abilities to document violations
or suspicious behavior. They also need to be physically fit and have quick reflexes because they sometimes must detain individuals
until local law enforcement officials arrive.
Surveillance officers and investigators usually do not need a bachelor’s
degree, but some training beyond high school is required; previous security experience is a plus. Several educational institutes
offer certification programs. Training classes usually are conducted in a casino-like atmosphere using surveillance camera
Opportunities for security guards and gaming surveillance officers should
be favorable. Numerous job openings will stem from employment growth attributable to the desire for increased security, and
from the need to replace those who leave this large occupation each year. In addition to full-time job opportunities, the
limited training requirements and flexible hours attract many persons seeking part-time or second jobs. However, competition
is expected for higher paying positions that require longer periods of training; these positions usually are found at facilities
that require a high level of security, such as nuclear power plants or weapons installations.
Employment of security guards and gaming surveillance officers is expected
to grow faster than the average for all occupations through 2012 as concern about crime, vandalism, and terrorism continue
to increase the need for security. Demand for guards also will grow as private security firms increasingly perform duties—such
as monitoring crowds at airports and providing security in courts—which were formerly handled by government police officers
and marshals. Because enlisting the services of a security guard firm is easier and less costly than assuming direct responsibility
for hiring, training, and managing a security guard force, job growth is expected to be concentrated among contract security
guard agencies. Casinos will continue to hire more surveillance officers as more States legalize gambling and as the number
of casinos increases in States where gambling is already legal. Additionally, casino security forces will employ more technically
trained personnel as technology becomes increasingly important in thwarting casino cheating and theft.
Median annual earnings of security guards were $19,140 in 2002. The middle
50 percent earned between $15,910 and $23,920. The lowest 10 percent earned less than $13,740, and the highest 10 percent
earned more than $31,540. Median annual earnings in the industries employing the largest numbers of security guards in 2002
were as follows:
|Elementary and secondary schools
|General medical and surgical hospitals
|Investigation and security services
Gaming surveillance officers and gaming investigators had median annual earnings
of $23,110 in 2002. The middle 50 percent earned between $19,620 and $28,420. The lowest 10 percent earned less than $15,930,
and the highest 10 percent earned more than $35,170.
Guards protect property, maintain security, and enforce regulations and standards
of conduct in the establishments at which they work.
Significant Points for a Private Detective or Investgator Career
- Work hours often are irregular, and the work can be dangerous.
- About a third were self-employed.
- Applicants typically have related experience in areas such as law enforcement,
insurance, the military, or government investigative or intelligence jobs.
- Keen competition is expected because of the large number of qualified people
who are attracted to this occupation; opportunities will be best for entry-level jobs with detective agencies or as store
detectives on a part-time basis.
Private detectives and investigators use many means to determine the facts
in a variety of matters. To carry out investigations, they may use various types of surveillance or searches. To verify facts,
such as an individual’s place of employment or income, they may make phone calls or visit a subject’s workplace.
In other cases, especially those involving missing persons and background checks, investigators often interview people to
gather as much information as possible about an individual. In all cases, private detectives and investigators assist attorneys,
businesses, and the public with a variety of legal, financial, and personal problems.
Private detectives and investigators offer many services, including executive,
corporate, and celebrity protection; pre-employment verification; and individual background profiles. They also provide assistance
in civil liability and personal injury cases, insurance claims and fraud, child custody and protection cases, and premarital
screening. Increasingly, they are hired to investigate individuals to prove or disprove infidelity.
Most detectives and investigators are trained to perform physical surveillance,
often for long periods, in a car or van. They may observe a site, such as the home of a subject, from an inconspicuous location.
The surveillance continues using still and video cameras, binoculars, and a cell phone, until the desired evidence is obtained.
They also may perform computer database searches, or work with someone who does. Computers allow detectives and investigators
to quickly obtain massive amounts of information on individuals’ prior arrests, convictions, and civil legal judgments;
telephone numbers; motor vehicle registrations; association and club memberships; and other matters.
The duties of private detectives and investigators depend on the needs of
their client. In cases for employers involving workers’ fraudulent compensation claims, for example, investigators may
carry out long-term covert observation of subjects. If an investigator observes a subject performing an activity that contradicts
injuries stated in a workers’ compensation claim, the investigator would take video or still photographs to document
the activity and report it to the client.
Private detectives and investigators often specialize. Those who focus on
intellectual property theft, for example, investigate and document acts of piracy, help clients stop the illegal activity,
and provide intelligence for prosecution and civil action. Other investigators specialize in developing financial profiles
and asset searches. Their reports reflect information gathered through interviews, investigation and surveillance, and research,
including review of public documents.
Legal investigators specialize in cases involving the courts
and are normally employed by law firms or lawyers. They frequently assist in preparing criminal defenses, locating witnesses,
serving legal documents, interviewing police and prospective witnesses, and gathering and reviewing evidence. Legal investigators
also may collect information on the parties to the litigation, take photographs, testify in court, and assemble evidence and
reports for trials.
Corporate investigators conduct internal and external investigations
for corporations other than investigative firms. In internal investigations, they may investigate drug use in the workplace,
ensure that expense accounts are not abused, or determine if employees are stealing merchandise or information. External investigations
typically prevent criminal schemes originating outside the corporation, such as theft of company assets through fraudulent
billing of products by suppliers.
Financial investigators may be hired to develop confidential
financial profiles of individuals or companies who are prospective parties to large financial transactions. They often are
Certified Public Accountants (CPAs) and work closely with investment bankers and accountants. They search for assets in order
to recover damages awarded by a court in fraud or theft cases.
Detectives who work for retail stores or hotels are responsible for loss control
and asset protection. Store detectives, also known as loss prevention agents, safeguard the assets
of retail stores by apprehending anyone attempting to steal merchandise or destroy store property. They prevent theft by shoplifters,
vendor representatives, delivery personnel, and even store employees. Store detectives also conduct periodic inspections of
stock areas, dressing rooms, and restrooms, and sometimes assist in opening and closing the store. They may prepare loss prevention
and security reports for management and testify in court against persons they apprehend. Hotel detectives protect
guests of the establishment from theft of their belongings and preserve order in hotel restaurants and bars. They also may
keep undesirable individuals, such as known thieves, off the premises.
Private detectives and investigators often work irregular hours because of
the need to conduct surveillance and contact people who are not available during normal working hours. Early morning, evening,
weekend, and holiday work is common.
Many detectives and investigators spend time away from their offices conducting
interviews or doing surveillance, but some work in their office most of the day conducting computer searches and making phone
calls. Those who have their own agencies and employ other investigators may work primarily in an office and have normal business
When working on a case away from the office, the environment might range from
plush boardrooms to seedy bars. Store and hotel detectives work in the businesses that they protect. Investigators generally
work alone, but they sometimes work with others during surveillance or when following a subject in order to avoid detection
by the subject.
Some of the work involves confrontation, so the job can be stressful and dangerous.
Some situations call for the investigator to be armed, such as certain bodyguard assignments for corporate or celebrity clients.
Detectives and investigators who carry handguns must be licensed by the appropriate authority. In most cases, however, a weapon
is not necessary because the purpose of their work is gathering information and not law enforcement or criminal apprehension.
Owners of investigative agencies have the added stress of having to deal with demanding and sometimes distraught clients.
Private detectives and investigators held about 48,000 jobs in 2002. About
a third were self-employed, including many who held a secondary job as a self-employed private detective. Almost a fifth jobs
were found in investigation and security services, including private detective agencies, while another fifth were in department
or other general merchandise stores. The rest worked mostly in State and local government, legal services firms, employment
services, insurance carriers, and credit intermediation and related activities, including banks and other depository institutions.
There are no formal education requirements for most private detective and
investigator jobs, although many private detectives have college degrees. Private detectives and investigators typically have
previous experience in other occupations. Some work initially for insurance or collections companies or in the private security
industry. Many investigators enter the field after serving in law enforcement, the military, government auditing and investigative
positions, or Federal intelligence jobs.
Former law enforcement officers, military investigators, and government agents
often become private detectives or investigators as a second career because they are frequently able to retire after 20 years
of service. Others enter from such diverse fields as finance, accounting, commercial credit, investigative reporting, insurance,
and law. These individuals often can apply their prior work experience in a related investigative specialty. A few enter the
occupation directly after graduation from college, generally with associate or bachelor’s degrees in criminal justice
or police science.
The majority of States and the District of Colombia require private detectives
and investigators to be licensed. Licensing requirements vary widely, but convicted felons cannot receive a license in most
States and a growing number of States are enacting mandatory training programs for private detectives and investigators. Some
States have few requirements, and 6 States—Alabama, Alaska, Colorado, Idaho, Mississippi, and South Dakota—have
no statewide licensing requirements while others have stringent regulations. For example, the Bureau of Security and Investigative
Services of the California Department of Consumer Affairs requires private investigators to be 18 years of age or older; have
a combination of education in police science, criminal law, or justice, and experience equaling 3 years (6,000 hours) of investigative
experience; pass an evaluation by the Federal Department of Justice and a criminal history background check; and receive a
qualifying score on a 2-hour written examination covering laws and regulations. There are additional requirements for a firearms
For private detective and investigator jobs, most employers look for individuals
with ingenuity, persistence, and assertiveness. A candidate must not be afraid of confrontation, should communicate well,
and should be able to think on his or her feet. Good interviewing and interrogation skills also are important and usually
are acquired in earlier careers in law enforcement or other fields. Because the courts often are the ultimate judge of a properly
conducted investigation, the investigator must be able to present the facts in a manner a jury will believe.
Training in subjects such as criminal justice is helpful to aspiring private
detectives and investigators. Most corporate investigators must have a bachelor’s degree, preferably in a business-related
field. Some corporate investigators have master’s degrees in business administration or law, while others are certified
public accountants. Corporate investigators hired by large companies may receive formal training from their employers on business
practices, management structure, and various finance-related topics. The screening process for potential employees typically
includes a background check of criminal history.
Some investigators receive certification from a professional organization
to demonstrate competency in a field. For example, the National Association of Legal Investigators (NALI) confers the Certified
Legal Investigator designation to licensed investigators who devote a majority of their practice to negligence or criminal
defense investigations. To receive the designation, applicants must satisfy experience, educational, and continuing training
requirements, and must pass written and oral exams administered by the NALI.
Most private detective agencies are small, with little room for advancement.
Usually there are no defined ranks or steps, so advancement takes the form of increases in salary and assignment status. Many
detectives and investigators work for detective agencies at the beginning of their careers and, after a few years, start their
own firms. Corporate and legal investigators may rise to supervisor or manager of the security or investigations department.
Keen competition is expected because private detective and investigator careers
attract many qualified people, including relatively young retirees from law enforcement and military careers. Opportunities
will be best for entry-level jobs with detective agencies or as store detectives on a part-time basis. Those seeking store
detective jobs have the best prospects with large chains and discount stores.
Employment of private detectives and investigators is expected to grow faster
than the average for all occupations through 2012. In addition to growth, replacement of those who retire or leave the
occupation for other reasons should create many job openings. Increased demand for private detectives and investigators will
result from fear of crime, increased litigation, and the need to protect confidential information and property of all kinds.
More private investigators also will be needed to assist attorneys working on criminal defense and civil litigation. Growing
financial activity worldwide will increase the demand for investigators to control internal and external financial losses,
and to monitor competitors and prevent industrial spying.
Median annual earnings of salaried private detectives and investigators were
$29,300 in 2002. The middle 50 percent earned between $21,980 and $41,710. The lowest 10 percent earned less than $17,290,
and the highest 10 percent earned more than $57,370. In 2002, median annual earnings were $29,030 in investigation and security
services, and $22,250 in department stores.
Earnings of private detectives and investigators vary greatly depending on
their employer, specialty, and the geographic area in which they work. According to a study by Abbott, Langer & Associates,
security/loss prevention directors and vice presidents had a median income of $77,500 per year in 2002; investigators, $39,800;
and store detectives, $25,000. In addition to typical benefits, most corporate investigators received profit-sharing plans.
Private detectives and investigators often collect information and protect
the property and other assets of companies and individuals.
Significant Points of a Career in Corrections
- The work can be stressful and hazardous.
- Most correctional officers work in institutions located in rural areas with
smaller inmate populations than those in urban jails.
- Job opportunities are expected to be excellent.
Correctional officers are responsible
for overseeing individuals who have been arrested and are awaiting trial or who have been convicted of a crime and sentenced
to serve time in a jail, reformatory, or penitentiary. They maintain security and inmate accountability to prevent disturbances,
assaults, or escapes. Officers have no law enforcement responsibilities outside the institution where they work.
Police and sheriffs’ departments in county and municipal jails or precinct
station houses employ many correctional officers, also known as detention officers. Most of the approximately
3,300 jails in the United States are operated by county governments, with about three-quarters of all jails under the jurisdiction
of an elected sheriff. Individuals in the jail population change constantly as some are released, some are convicted and transferred
to prison, and new offenders are arrested and enter the system. Correctional officers in the U.S. jail system admit and process
more than 11 million people a year, with about half a million offenders in jail at any given time. When individuals are first
arrested, the jail staff may not know their true identity or criminal record, and violent detainees may be placed in the general
population. This is the most dangerous phase of the incarceration process for correctional officers.
Most correctional officers are employed in large jails or State and Federal
prisons, watching over the approximately one million offenders who are incarcerated at any given time. In addition to jails
and prisons, a relatively small number of correctional officers oversee individuals being held by the U.S. Immigration and
Naturalization Service before they are released or deported, or they work for correctional institutions that are run by private
for-profit organizations. While both jails and prisons can be dangerous places to work, prison populations are more stable
than jail populations, and correctional officers in prisons know the security and custodial requirements of the prisoners
with whom they are dealing.
Regardless of the setting, correctional officers maintain order within the
institution, and enforce rules and regulations. To help ensure that inmates are orderly and obey rules, correctional officers
monitor the activities and supervise the work assignments of inmates. Sometimes, it is necessary for officers to search inmates
and their living quarters for contraband like weapons or drugs, settle disputes between inmates, and enforce discipline. Correctional
officers periodically inspect the facilities, checking cells and other areas of the institution for unsanitary conditions,
contraband, fire hazards, and any evidence of infractions of rules. In addition, they routinely inspect locks, window bars,
grilles, doors, and gates for signs of tampering. Finally, officers inspect mail and visitors for prohibited items.
Correctional officers report orally and in writing on inmate conduct and on
the quality and quantity of work done by inmates. Officers also report security breaches, disturbances, violations of rules,
and any unusual occurrences. They usually keep a daily log or record of their activities. Correctional officers cannot show
favoritism and must report any inmate who violates the rules. Should the situation arise, they help the responsible law enforcement
authorities investigate crimes committed within their institution or search for escaped inmates.
In jail and prison facilities with direct supervision cellblocks, officers
work unarmed. They are equipped with communications devices so that they can summon help if necessary. These officers often
work in a cellblock alone, or with another officer, among the 50 to 100 inmates who reside there. The officers enforce regulations
primarily through their interpersonal communications skills and the use of progressive sanctions, such as loss of some privileges.
In the highest security facilities where the most dangerous inmates are housed,
correctional officers often monitor the activities of prisoners from a centralized control center with the aid of closed-circuit
television cameras and a computer tracking system. In such an environment, the inmates may not see anyone but officers for
days or weeks at a time and only leave their cells for showers, solitary exercise time, or visitors. Depending on the offender’s
security classification within the institution, correctional officers may have to restrain inmates in handcuffs and leg irons
to safely escort them to and from cells and other areas to see authorized visitors. Officers also escort prisoners between
the institution and courtrooms, medical facilities, and other destinations outside the institution.
Working in a correctional institution can be stressful and hazardous. Every
year, a number of correctional officers are injured in confrontations with inmates. Correctional officers may work indoors
or outdoors. Some correctional institutions are well lighted, temperature controlled, and ventilated, while others are old,
overcrowded, hot, and noisy. Correctional officers usually work an 8-hour day, 5 days a week, on rotating shifts. Prison and
jail security must be provided around the clock, which often means that officers work all hours of the day and night, weekends,
and holidays. In addition, officers may be required to work paid overtime.
Correctional officers held about 476,000 jobs in 2002. About 3 of every 5
jobs were in State correctional institutions such as prisons, prison camps, and youth correctional facilities. Most of the
remaining jobs were in city and county jails or other institutions run by local governments. About 16,000 jobs for correctional
officers were in Federal correctional institutions, and about 16,000 jobs were in privately owned and managed prisons.
There are 118 jail systems in the United States that house over 1,000 inmates,
all of which are located in urban areas. A significant number work in jails and other facilities located in law enforcement
agencies throughout the country. However, most correctional officers work in institutions located in rural areas with smaller
inmate populations than those in urban jails.
Most institutions require correctional officers to be at least 18 to 21 years
of age and a U.S. citizen; have a high school education or its equivalent; demonstrate job stability, usually by accumulating
two years of work experience; and have no felony convictions. Promotion prospects may be enhanced through obtaining a postsecondary
Correctional officers must be in good health. Candidates for employment are
generally required to meet formal standards of physical fitness, eyesight, and hearing. In addition, many jurisdictions use
standard tests to determine applicant suitability to work in a correctional environment. Good judgment and the ability to
think and act quickly are indispensable. Applicants are typically screened for drug abuse, subject to background checks, and
required to pass a written examination.
Federal, State, and some local departments of corrections provide training
for correctional officers based on guidelines established by the American Correctional Association and the American Jail Association.
Some States have regional training academies which are available to local agencies. All States and local correctional agencies
provide on-the-job training at the conclusion of formal instruction, including legal restrictions and interpersonal relations.
Many systems require firearms proficiency and self-defense skills. Officer trainees typically receive several weeks or months
of training in an actual job setting under the supervision of an experienced officer. However, specific entry requirements
and on-the-job training vary widely from agency to agency.
Academy trainees generally receive instruction on a number of subjects, including
institutional policies, regulations, and operations, as well as custody and security procedures. As a condition of employment,
new Federal correctional officers must undergo 200 hours of formal training within the first year of employment. They also
must complete 120 hours of specialized training at the U.S. Federal Bureau of Prisons residential training center at Glynco,
Georgia within the first 60 days after appointment. Experienced officers receive annual in-service training to keep abreast
of new developments and procedures.
Some correctional officers are members of prison tactical response teams,
which are trained to respond to disturbances, riots, hostage situations, forced cell moves, and other potentially dangerous
confrontations. Team members receive training and practice with weapons, chemical agents, forced entry methods, crisis management,
and other tactics.
With education, experience, and training, qualified officers may advance to
correctional sergeant. Correctional sergeants supervise correctional officers and usually are responsible for maintaining
security and directing the activities of other officers during an assigned shift or in an assigned area. Ambitious and qualified
correctional officers can be promoted to supervisory or administrative positions all the way up to warden. Officers sometimes
transfer to related areas, such as probation officer, parole officer, or correctional treatment specialist.
Job opportunities for correctional officers are expected to be excellent.
The need to replace correctional officers who transfer to other occupations, retire, or leave the labor force, coupled with
rising employment demand, will generate thousands of job openings each year. In the past, some local and State corrections
agencies have experienced difficulty in attracting and keeping qualified applicants, largely due to relatively low salaries
and the concentration of jobs in rural locations. This situation is expected to continue.
Employment of correctional officers is expected to grow faster than the average grow faster than the average for all occupations through 2012, as additional officers are hired to supervise
and control a growing inmate population. The adoption of mandatory sentencing guidelines calling for longer sentences and
reduced parole for inmates will continue to spur demand for correctional officers. Moreover, expansion and new construction
of corrections facilities also are expected to create many new jobs for correctional officers, although State and local government
budgetary constraints could affect the rate at which new facilities are built and staffed. Some employment opportunities also
will arise in the private sector as public authorities contract with private companies to provide and staff corrections facilities.
Layoffs of correctional officers are rare because of increasing offender populations.
While officers are allowed to join bargaining units, they are not allowed to strike.
Median annual earnings of correctional officers and jailers were $32,670 in
2002. The middle 50 percent earned between $25,950 and $42,620. The lowest 10 percent earned less than $22,010, and the highest
10 percent earned more than $52,370. Median annual earnings in the public sector were $40,900 in the Federal Government, $33,260
in State government, and $31,380 in local government. In the management and public relations industry, where the relatively
small number of officers employed by privately operated prisons are classified, median annual earnings were $21,390. According
to the Federal Bureau of Prisons, the starting salary for Federal correctional officers was about $23,000 a year in 2003.
Starting Federal salaries were slightly higher in selected areas where prevailing local pay levels were higher.
Median annual earnings of first-line supervisors/managers of correctional
officers were $44,940 in 2002. The middle 50 percent earned between $33,730 and $59,160. The lowest 10 percent earned less
than $29,220, and the highest 10 percent earned more than $69,370. Median annual earnings were $43,240 in State government
and $49,120 in local government.
Median annual earnings of bailiffs were $32,710 in 2002. The middle 50 percent
earned between $22,960 and $44,280. The lowest 10 percent earned less than $16,870, and the highest 10 percent earned more
than $55,270. Median annual earnings were $27,470 in local government.
In addition to typical benefits, correctional officers employed in the public
sector usually are provided with uniforms or a clothing allowance to purchase their own uniforms. Civil service systems or
merit boards cover officers employed by the Federal Government and most State governments. Their retirement coverage entitles
them to retire at age 50 after 20 years of service or at any age with 25 years of service.
Significant Points for an Occupation or
Career as a Claims Adjuster, Appraiser, Examiner and/or Investigator
- Adjusters and examiners investigate insurance claims, negotiate settlements,
and authorize payments; investigators deal with claims where there is a question of liability and where fraud or criminal
activity is suspected.
- Most employers prefer to hire college graduates.
- Competition will be keen for jobs as investigators, because this occupation
attracts many qualified people.
Individuals and businesses purchase insurance policies to protect against
monetary losses. In the event of a loss, policyholders submit claims, or requests for payment, as compensation for their loss.
Adjusters, examiners, and investigators work primarily for property and casualty insurance companies, for whom they handle
a wide variety of claims for property damage, liability, and bodily injury. Their main role is to investigate the claims,
negotiate settlements, and authorize payments to claimants, but they must always be mindful not to violate the claimant’s
rights under Federal and State privacy laws. They must determine whether the customer’s insurance policy covers the
loss and how much of the loss should be paid to the claimant. Although many adjusters, appraisers, examiners, and investigators
have overlapping functions and may even perform the same job, the insurance industry generally assigns specific roles to each
of these claims workers.
Adjusters plan and schedule the work required to process a claim
that would follow, for example, an automobile accident or damage to one’s home caused by a storm. They investigate claims
by interviewing the claimant and witnesses, consulting police and hospital records, and inspecting property damage to determine
the extent of the company’s liability. Adjusters may also consult with other professionals, such as accountants, architects,
construction workers, engineers, lawyers, and physicians, who can offer a more expert evaluation of a claim. The information
gathered, including photographs and written or taped statements, is set down in a report that is then used to evaluate a claim.
When the policyholder’s claim is legitimate, the claims adjuster negotiates with the claimant and settles the claim.
When claims are contested, adjusters will work with attorneys and expert witnesses to defend the insurer’s position.
Many companies centralize the claims-adjusting operation in a claims center,
where the cost of repair is determined and a check is issued immediately. More complex cases, usually involving bodily injury,
are referred to senior adjusters. Some adjusters work with multiple types of insurance; however, most specialize in homeowner
claims, business losses, automotive damage, or workers’ compensation.
Claimants can opt not to rely on the services of their insurance company’s
adjuster and may instead choose to hire a public adjuster. Public adjusters assist clients in preparing and presenting claims
to insurance companies and try to negotiate a fair settlement. They perform the same services as adjusters who work directly
for companies; however, they work in the best interests of the client, rather than the insurance company.
Claims examiners within property and casualty insurance firms
may have duties similar to those of an adjuster, but often their primary job is to review the claims submitted to ensure that
proper guidelines have been followed. They may assist adjusters with complex and complicated claims or when a disaster suddenly
greatly increases the volume of claims. Most claims examiners work for life or health insurance companies. In health insurance
companies, examiners review health-related claims to see whether costs are reasonable based on the diagnosis. The examiners
are provided with guides that supply information on the average period of disability, the expected treatments, and the average
hospital stay, for patients with the various ailments for which a claim may be submitted. Examiners check claim applications
for completeness and accuracy, interview medical specialists, and consult policy files to verify the information reported
in a claim. Examiners will then either authorize the appropriate payment or refer the claim to an investigator for a more
thorough review. Claims examiners usually specialize in group or individual insurance plans and in hospital, dental, or prescription
In life insurance, claims examiners review the causes of death, particularly
in the case of an accident, because most life insurance policies pay additional benefits if a death is accidental. Claims
examiners also may review new applications for life insurance to make sure that applicants have no serious illnesses that
would make them a high risk to insure and thus disqualify them from obtaining insurance.
Another occupation that plays an important role in the accurate settlement
of claims is that of the appraiser, whose role is to assess the cost or value of an insured item. The majority of appraisers
employed by insurance companies and independent adjusting firms are auto damage appraisers. These appraisers inspect
damaged vehicles after an accident and estimate the cost of repairs. This information is then relayed to the adjuster,
who incorporates the appraisal into the settlement. Auto damage appraisers are valued by insurance companies because they
can provide an unbiased judgment of repair costs. Otherwise, the companies would have to rely on auto mechanics’ estimates,
which might be unreasonably high.
Many claims adjusters and auto damage appraisers are equipped with laptop
computers from which they can download the necessary forms and files from insurance company databases. Many adjusters and
appraisers use digital cameras, which allow photographs of the damage to be sent to the company via the Internet. Many also
input information about the damage directly into their computers, where software programs produce estimates of damage on standard
forms. These new technologies allow for faster and more efficient processing of claims.
When adjusters or examiners suspect fraud, they refer the claim to an investigator.
Insurance investigators in an insurance company’s Special Investigative Unit handle claims in which a company
suspects fraudulent or criminal activity, such as arson cases, false workers’ disability claims, staged accidents, or
unnecessary medical treatments. The severity of insurance fraud cases can vary greatly, from claimants simply overstating
the damage to a vehicle to complicated fraud rings responsible for many claimants supported by dishonest doctors, lawyers,
and even insurance personnel.
Investigators usually start with a database search to obtain background information
on claimants and witnesses. Investigators can access certain personal information and identify Social Security numbers, aliases,
driver’s license numbers, addresses, phone numbers, criminal records, and past claims histories to establish whether
a claimant has ever attempted insurance fraud. Then, investigators may visit claimants and witnesses to obtain a recorded
statement, take photographs, and inspect facilities, such as a doctor’s office, to determine whether they have a proper
license. Investigators often consult with legal counsel and can be expert witnesses in court cases.
Often, investigators also perform surveillance work. For example, in a case
involving fraudulent workers’ compensation claims, an investigator may covertly observe the claimant for several days
or even weeks. If the investigator observes the subject performing an activity that is ruled out by injuries stated in a workers’
compensation claim, the investigator would take video or still photographs to document the activity and report it to the insurance
Working environments of claims adjusters, appraisers, examiners, and investigators
vary greatly. Most claims examiners employed by life and health insurance companies work a standard 5-day, 40-hour week in
a typical office environment. Many claims adjusters and auto damage appraisers, however, often work outside the office, inspecting
damaged buildings and automobiles. Adjusters who inspect damaged buildings must be wary of potential hazards such as collapsed
roofs and floors, as well as weakened structures.
In general, adjusters are able to arrange their work schedules to accommodate
evening and weekend appointments with clients. This accommodation sometimes results in adjusters working irregular schedules
or more than 40 hours a week, especially when there are a lot of claims. Some report to the office every morning to get their
assignments, while others simply call in from home and spend their days traveling to claim sites. New technology, such as
laptop computers and cellular telephones, is making telecommuting easier for claims adjusters and auto damage appraisers.
Many adjusters work inside their office only a few hours a week, while others conduct their business entirely out of their
home and automobile. Occasionally, experienced adjusters must be away from home for days—for example, when they travel
to the scene of a disaster such as a tornado, hurricane, or flood—to work with local adjusters and government officials.
Adjusters often are called to work in the event of such emergencies and may have to work 50 or 60 hours a week until all claims
Insurance investigators often work irregular hours because of the need to
conduct surveillance and contact people who are not available during normal working hours. Early morning, evening, and weekend
work is common. Some days, investigators will spend all day in the office doing database searches, making telephone calls,
and writing reports. Other times, they may be away performing surveillance activities or interviewing witnesses. Some of the
work can involve confrontation with claimants and others involved in a case, so the job can be stressful and dangerous.
Adjusters, appraisers, examiners, and investigators held about 241,000 jobs
in 2002. Of these, more than 14,000 were jobs held by auto damage insurance appraisers. Insurance carriers employed nearly
60 percent of claims adjusters, appraisers, examiners, and investigators; more than 20 percent were employed by insurance
agencies and brokerages, and private claims adjusting companies. Around 2 percent of adjusters, appraisers, examiners, and
investigators were self-employed.
Training and entry requirements vary widely for claims adjusters, appraisers,
examiners, and investigators. Although many in these occupations do not have a college degree, most companies prefer to hire
college graduates. No specific college major is recommended, but a variety of backgrounds can be an asset. A claims adjuster,
for example, who has a business or an accounting background might specialize in claims of financial loss due to strikes, equipment
breakdowns, or damage to merchandise. College training in architecture or engineering is helpful in adjusting industrial claims,
such as those involving damage from fires or other accidents. Some claims adjusters and examiners apply expertise acquired
through specialized professional training to adjust claims. A legal background can be beneficial to someone handling workers’
compensation and product liability cases. A medical background is useful for those examiners working on medical and life insurance
Because they often work closely with claimants, witnesses, and other insurance
professionals, claims adjusters and examiners must be able to communicate effectively with others. Knowledge of computer applications
also is extremely important. In addition, a valid driver’s license and a good driving record are required for workers
for whom travel is an important aspect of their job. Some companies require applicants to pass a series of written aptitude
tests designed to measure communication, analytical, and general mathematical skills.
Licensing requirements for these workers vary by State. Some States have very
few requirements, while others require the completion of prelicensing education or a satisfactory score on a licensing exam.
Completion of the requirements to earn a voluntary professional designation may in some cases be substituted for the exam
requirement. In some States, claims adjusters employed by insurance companies can work under the company license and need
not become licensed themselves. Separate or additional requirements may apply for public adjusters. For example, some States
require public adjusters to file a surety bond.
Continuing education (CE) in claims is very important for claims adjusters,
appraisers, examiners, and investigators because new Federal and State laws and court decisions frequently affect how claims
are handled or who is covered by insurance policies. Also, examiners working on life and health claims must be familiar with
new medical procedures and prescription drugs. Some States that require licensing also require a certain number of CE credits
per year in order to renew the license. These credits can be obtained from a number of sources. Many companies offer training
sessions to inform their employees of industry changes. Many schools and associations give courses and seminars on various
topics having to with claims. Correspondence courses via the Internet are making long-distance learning possible. Workers
also can earn CE credits by writing articles for claims publications or by giving lectures and presentations. In addition,
many adjusters and examiners choose to earn professional certifications and designations for independent recognition of their
professional expertise. Although requirements for these designations vary, many entail at least 5 to 10 years’ experience
in the claims field and passing examinations; in addition, a certain number of CE credits must be earned each year to retain
For auto damage appraiser jobs, insurance companies and independent adjusting
firms typically prefer to hire persons with experience as an estimator or manager of an auto-body repair shop. An appraiser
must know how to repair vehicles in order to identify and estimate damage, and technical skills are essential. While auto
damage appraisers do not require a college education, most companies prefer to hire persons with formal training. Many vocational
colleges offer 2-year programs in auto-body repair on how to estimate and repair damaged vehicles. Some States require auto
damage appraisers to be licensed, and certification also may be required or preferred. Basic computer skills are an important
qualification for many auto damage appraiser positions. As with adjusters and examiners, continuing education is important
because of the continual introduction of new car models and repair techniques.
Most insurance companies prefer to hire former law enforcement officers or
private investigators as insurance investigators. Many experienced claims adjusters or examiners also become investigators.
Licensing requirements vary among States. Most employers look for individuals with ingenuity who are persistent and assertive.
Investigators should not be afraid of confrontation, should communicate well, and should be able to think on their feet. Good
interviewing and interrogation skills also are important and usually are acquired in earlier careers in law enforcement.
Beginning claims adjusters, appraisers, examiners, and investigators work
on small claims under the supervision of an experienced worker. As they learn more about claims investigation and settlement,
they are assigned larger, more complex claims. Trainees are promoted as they demonstrate competence in handling assignments
and progress in their coursework. Employees who demonstrate competence in claims work or administrative skills may be promoted
to more responsible managerial or administrative jobs. Similarly, claims investigators may rise to supervisor or manager of
the investigations department. Once they achieve a certain level of expertise, many choose to start their own independent
adjusting or auto damage appraising firms.
Employment of claims adjusters, appraisers, examiners, and investigators is
expected to grow about as fast as the average for all occupations over the 2002–12 period. Opportunities will be
best for those with a college degree. Numerous job openings also will result from the need to replace workers who transfer
to other occupations or leave the labor force.
Many insurance carriers are downsizing their claims staff in an effort to
contain costs. Larger companies are relying more on customer service representatives in call centers to handle the recording
of the necessary details of the claim, allowing adjusters to spend more of their time investigating claims. New technology
also is reducing the amount of time it takes for an adjuster to complete a claim, thereby increasing the number of claims
that one adjuster can handle. However, as long as more insurance policies are being sold to accommodate a growing population,
there will be a need for adjusters, appraisers, examiners, and investigators. Further, as the elderly population increases,
there will be a greater need for healthcare, resulting in more claims.
Despite recent gains in productivity resulting from technological advances,
these jobs are not easily automated. Adjusters still are needed to contact policyholders, inspect damaged property, and consult
with experts. Although the number of claims in litigation and the number and complexity of insurance fraud cases are expected
to increase over the next decade, demand for insurance investigators is not expected to grow significantly, because technology
such as the Internet, which reduces the amount of time it takes to perform background checks, will allow investigators to
handle more cases. Competition for investigator jobs will remain keen because the occupation attracts many qualified people,
including retirees from law enforcement and military careers, as well as experienced claims adjusters and examiners who choose
to get their investigator license.
As with claims adjusters, examiners, and investigators, employment of auto
damage appraisers should grpw about as fast as the average for all occupations. Insurance companies and agents continue
to sell growing numbers of auto insurance policies, leading to more claims being filed that require the attention of an auto
damage appraiser. The work of this occupation is not easily automated, because most appraisals require an on-site inspection.
However, employment growth will be limited by industry downsizing and the implementation of new technology that is making
auto damage appraisers more efficient. In addition, some insurance companies are opening their own repair facilities, which
may reduce the need for auto damage appraisers.
Earnings of claims adjusters, examiners, and investigators vary significantly.
Median annual earnings were $43,020 in 2002. The middle 50 percent earned between $ 33,120 and $ 56,170. The lowest 10 percent
earned less than $ 26,680, and the highest 10 percent earned more than $ 71,350.
Many claims adjusters, especially those who work for insurance companies,
receive additional bonuses or benefits as part of their job. Adjusters often are furnished a laptop computer, a cellular telephone,
and a company car or are reimbursed for the use of their own vehicle for business purposes.
Median annual earnings of auto damage insurance appraisers were $42,630 in
2002. The middle 50 percent earned between $34,570 and $52,360. The lowest 10 percent earned less than $27,410, and the highest
10 percent earned more than $60,470.
Property-casualty insurance adjusters and life and
health insurance examiners must determine the validity of a claim and negotiate a settlement. They also are responsible for
determining how much to reimburse the client.
In determining the validity of a claim, insurance adjusters must inspect the
damage in order to assess the magnitude of the loss. Workers who perform similar duties include fire inspectors and investigators
and costruction and building inspectors.
To ensure that company practices and procedures are followed, property and
casualty examiners review insurance claims to which a claims adjuster has already proposed a settlement. Others in occupations
that review documents for accuracy and compliance with a given set of rules and regulations are tax examiners and revenue
agents, as well as accountants and auditors.
Insurance investigators detect and investigate fraudulent claims and criminal
activity. Their work is similar to that of private detectives and investigators.
Significant Points of Firefighting Occupations and Careers
- Firefighting involves hazardous conditions and long, irregular hours.
- About 9 out of 10 firefighting workers were employed by municipal or county
- Applicants for municipal firefighting jobs generally must pass written, physical,
and medical examinations.
- Keen competition for jobs is expected.
Every year, fires and other emergencies take thousands of lives and destroy
property worth billions of dollars. Firefighters help protect the public against these dangers by rapidly responding to a
variety of emergencies. They are frequently the first emergency personnel at the scene of a traffic accident or medical emergency
and may be called upon to put out a fire, treat injuries, or perform other vital functions.
During duty hours, firefighters must be prepared to respond immediately to
a fire or any other emergency that arises. Because fighting fires is dangerous and complex, it requires organization and teamwork.
At every emergency scene, firefighters perform specific duties assigned by a superior officer. At fires, they connect hose
lines to hydrants, operate a pump to send water to high pressure hoses, and position ladders to enable them to deliver water
to the fire. They also rescue victims and provide emergency medical attention as needed, ventilate smoke-filled areas, and
attempt to salvage the contents of buildings. Their duties may change several times while the company is in action. Sometimes
they remain at the site of a disaster for days at a time, rescuing trapped survivors and assisting with medical treatment.
Firefighters have assumed a range of responsibilities, including emergency
medical services. In fact, most calls to which firefighters respond involve medical emergencies, and about half of all fire
departments provide ambulance service for victims. Firefighters receive training in emergency medical procedures, and many
fire departments require them to be certified as emergency medical technicians.
Firefighters work in a variety of settings, including urban and suburban areas,
airports, chemical plants, other industrial sites, and rural areas like grasslands and forests. In addition, some firefighters
work in hazardous materials units that are trained for the control, prevention, and cleanup of oil spills and other hazardous
materials incidents. Workers in urban and suburban areas, airports, and industrial sites typically use conventional firefighting
equipment and tactics, while forest fires and major hazardous materials spills call for different methods.
In national forests and parks, forest fire inspectors and prevention
specialists spot fires from watchtowers and report their findings to headquarters by telephone or radio. Forest rangers
patrol to ensure travelers and campers comply with fire regulations. When fires break out, crews of firefighters are brought
in to suppress the blaze using heavy equipment, handtools, and water hoses. Forest firefighting, like urban firefighting,
can be rigorous work. One of the most effective means of battling the blaze is by creating fire lines through cutting down
trees and digging out grass and all other combustible vegetation, creating bare land in the path of the fire that deprives
it of fuel. Elite firefighters, called smoke jumpers, parachute from airplanes to reach otherwise inaccessible areas. This
can be extremely hazardous because the crews have no way to escape if the wind shifts and causes the fire to burn toward them.
Between alarms, firefighters clean and maintain equipment, conduct practice
drills and fire inspections, and participate in physical fitness activities. They also prepare written reports on fire incidents
and review fire science literature to keep abreast of technological developments and changing administrative practices and
Most fire departments have a fire prevention division, usually headed by a
fire marshall and staffed by fire inspectors. Workers in this division conduct inspections of structures to prevent
fires and ensure fire code compliance. These firefighters also work with developers and planners to check and approve plans
for new buildings. Fire prevention personnel often speak on these subjects in schools and before public assemblies and civic
Some firefighters become fire investigators, who determine the
origin and causes of fires. They collect evidence, interview witnesses, and prepare reports on fires in cases where the cause
may be arson or criminal negligence. They often are called upon to testify in court.
Firefighters spend much of their time at fire stations, which usually have
features common to a residential facility like a dormitory. When an alarm sounds, firefighters respond rapidly, regardless
of the weather or hour. Firefighting involves risk of death or injury from sudden cave-ins of floors, toppling walls, traffic
accidents when responding to calls, and exposure to flames and smoke. Firefighters may also come in contact with poisonous,
flammable, or explosive gases and chemicals, as well as radioactive or other hazardous materials that may have immediate or
long-term effects on their health. For these reasons, they must wear protective gear that can be very heavy and hot.
Work hours of firefighters are longer and vary more widely than hours of most
other workers. Many work more than 50 hours a week, and sometimes they may work even longer. In some agencies, they are on
duty for 24 hours, then off for 48 hours, and receive an extra day off at intervals. In others, they work a day shift of 10
hours for 3 or 4 days, a night shift of 14 hours for 3 or 4 nights, have 3 or 4 days off, and then repeat the cycle. In addition,
firefighters often work extra hours at fires and other emergencies and are regularly assigned to work on holidays. Fire lieutenants
and fire captains often work the same hours as the firefighters they supervise. Duty hours include time when firefighters
study, train, and perform fire prevention duties.
Employment figures include only paid career firefighters—they do not
cover volunteer firefighters, who perform the same duties and may comprise the majority of firefighters in a residential area.
According the United States Fire Administration, nearly 70 percent of fire companies are staffed by volunteer fire fighters.
Paid career firefighters held about 282,000 jobs in 2002. First-line supervisors/managers of firefighting and prevention workers
held about 63,000 jobs; and fire inspectors held about 14,000.
About 9 out of 10 firefighting workers were employed by municipal or county
fire departments. Some large cities have thousands of career firefighters, while many small towns have only a few. Most of
the remainder worked in fire departments on Federal and State installations, including airports. Private firefighting companies
employ a small number of firefighters and usually operate on a subscription basis.
In response to the expanding role of firefighters, some municipalities have
combined fire prevention, public fire education, safety, and emergency medical services into a single organization commonly
referred to as a public safety organization. Some local and regional fire departments are being consolidated into countywide
establishments in order to reduce administrative staffs and cut costs, and to establish consistent training standards and
Applicants for municipal firefighting jobs generally must pass a written exam;
tests of strength, physical stamina, coordination, and agility; and a medical examination that includes drug screening. Workers
may be monitored on a random basis for drug use after accepting employment. Examinations are generally open to persons who
are at least 18 years of age and have a high school education or the equivalent. Those who receive the highest scores in all
phases of testing have the best chances for appointment. The completion of community college courses in fire science may improve
an applicant’s chances for appointment. In recent years, an increasing proportion of entrants to this occupation have
had some postsecondary education.
As a rule, entry-level workers in large fire departments are trained for several
weeks at the department’s training center or academy. Through classroom instruction and practical training, the recruits
study firefighting techniques, fire prevention, hazardous materials control, local building codes, and emergency medical procedures,
including first aid and cardiopulmonary resuscitation. They also learn how to use axes, chain saws, fire extinguishers, ladders,
and other firefighting and rescue equipment. After successfully completing this training, they are assigned to a fire company,
where they undergo a period of probation.
A number of fire departments have accredited apprenticeship programs lasting
up to 5 years. These programs combine formal, technical instruction with on-the-job training under the supervision of experienced
firefighters. Technical instruction covers subjects such as firefighting techniques and equipment, chemical hazards associated
with various combustible building materials, emergency medical procedures, and fire prevention and safety. Fire departments
frequently conduct training programs, and some firefighters attend training sessions sponsored by the U.S. National Fire Academy.
These training sessions cover topics including executive development, anti-arson techniques, disaster preparedness, hazardous
materials control, and public fire safety and education. Some States also have extensive firefighter training and certification
programs. In addition, a number of colleges and universities offer courses leading to 2- or 4-year degrees in fire engineering
or fire science. Many fire departments offer firefighters incentives such as tuition reimbursement or higher pay for completing
Among the personal qualities firefighters need are mental alertness, self-discipline,
courage, mechanical aptitude, endurance, strength, and a sense of public service. Initiative and good judgment are also extremely
important because firefighters make quick decisions in emergencies. Because members of a crew live and work closely together
under conditions of stress and danger for extended periods, they must be dependable and able to get along well with others.
Leadership qualities are necessary for officers, who must establish and maintain discipline and efficiency, as well as direct
the activities of firefighters in their companies.
Most experienced firefighters continue studying to improve their job performance
and prepare for promotion examinations. To progress to higher level positions, they acquire expertise in advanced firefighting
equipment and techniques, building construction, emergency medical technology, writing, public speaking, management and budgeting
procedures, and public relations.
Opportunities for promotion depend upon written examination results, job performance,
interviews, and seniority. Increasingly, fire departments use assessment centers, which simulate a variety of actual job performance
tasks, to screen for the best candidates for promotion. The line of promotion usually is to engineer, lieutenant, captain,
battalion chief, assistant chief, deputy chief, and finally to chief. Many fire departments now require a bachelor’s
degree, preferably in fire science, public administration, or a related field, for promotion to positions higher than battalion
chief. A master’s degree is required for executive fire officer certification from the National Fire Academy and for
State chief officer certification.
Prospective firefighters are expected to face keen competition for available
job openings. Many people are attracted to firefighting because it is challenging and provides the opportunity to perform
an essential public service, a high school education is usually sufficient for entry, and a pension is guaranteed upon retirement
after 20 years. Consequently, the number of qualified applicants in most areas exceeds the number of job openings, even though
the written examination and physical requirements eliminate many applicants. This situation is expected to persist in coming
Employment of firefighters is expected to grow about as fast as the average for
all occupations through 2012 as fire departments continue to compete with other public safety providers for funding. Most
job growth will occur as volunteer firefighting positions are converted to paid positions. In addition to job growth, openings
are expected to result from the need to replace firefighters who retire, stop working for other reasons, or transfer to other
Layoffs of firefighters are uncommon. Fire protection is an essential service,
and citizens are likely to exert considerable pressure on local officials to expand or at least preserve the level of fire
protection. Even when budget cuts do occur, local fire departments usually cut expenses by postponing equipment purchases
or not hiring new firefighters, rather than through staff reductions.
Median hourly earnings of firefighters were $17.42 in 2002. The middle 50
percent earned between $12.53 and $22.96. The lowest 10 percent earned less than $8.51, and the highest 10 percent earned
more than $28.22. Median hourly earnings were $17.92 in local government, $15.96 in the Federal Government, and $13.58 in
Median annual earnings of first-line supervisors/managers of firefighting
and prevention workers were $55,450 in 2002. The middle 50 percent earned between $43,920 and $68,480. The lowest 10 percent
earned less than $34,190, and the highest 10 percent earned more than $84,730. First-line supervisors/managers of firefighting
and prevention workers employed in local government earned about $56,390 a year in 2002.
Median annual earnings of fire inspectors were $44,250 in 2002. The middle
50 percent earned between $33,880 and $56,100 a year. The lowest 10 percent earned less than $26,350, and the highest 10 percent
earned more than $69,060. Fire inspectors and investigators employed in local government earned about $46,820 a year.
According to the International City-County Management Association, average
salaries in 2002 for sworn full-time positions were as follows:
|Assistant fire chief
|Fire prevention/code inspector
Firefighters who average more than a certain number of hours a week are required
to be paid overtime. The hours threshold is determined by the department during the firefighter’s work period, which
ranges from 7 to 28 days. Firefighters often earn overtime for working extra shifts to maintain minimum staffing levels or
for special emergencies.
Firefighters receive benefits that usually include medical and liability insurance,
vacation and sick leave, and some paid holidays. Almost all fire departments provide protective clothing (helmets, boots,
and coats) and breathing apparatus, and many also provide dress uniforms. Firefighters are generally covered by pension plans,
often providing retirement at half pay after 25 years of service or if disabled in the line of duty.
Like firefighters, emergency medical technicians and paramedics and
police and detectives respond to emergencies and save lives.
Significant Points to EMS and
EMT - Paramedic Occupations
- Job stress is common because hours of work are irregular and workers often
must treat patients in life-or-death situations.
- Formal training and certification are required, but State requirements vary.
- Employment is projected to grow faster than average as paid emergency medical
technician positions replace unpaid volunteers.
- Competition will be greater for jobs in local fire, police, and rescue squad
departments than in private ambulance services; opportunities will be best for those who have advanced certification.
People’s lives often depend on the quick reaction and competent care
of emergency medical technicians (EMTs) and paramedics—EMTs with additional advanced training to perform more difficult
prehospital medical procedures. Incidents as varied as automobile accidents, heart attacks, drownings, childbirth, and gunshot
wounds all require immediate medical attention. EMTs and paramedics provide this vital attention as they care for and transport
the sick or injured to a medical facility.
In an emergency, EMTs and paramedics typically are dispatched to the scene
by a 911 operator, and often work with police and fire department personnel. Once they arrive, they determine the nature and extent of the patient’s condition while trying to ascertain whether
the patient has preexisting medical problems. Following strict rules and guidelines, they give appropriate emergency care
and, when necessary, transport the patient. Some paramedics are trained to treat patients with minor injuries on the scene
of an accident or at their home without transporting them to a medical facility. Emergency treatment for more complicated
problems is carried out under the direction of medical doctors by radio preceding or during transport.
EMTs and paramedics may use special equipment, such as backboards, to immobilize
patients before placing them on stretchers and securing them in the ambulance for transport to a medical facility. Usually,
one EMT or paramedic drives while the other monitors the patient’s vital signs and gives additional care as needed.
Some EMTs work as part of the flight crew of helicopters that transport critically ill or injured patients to hospital trauma
At the medical facility, EMTs and paramedics help transfer patients to the
emergency department, report their observations and actions to emergency room staff, and may provide additional emergency
treatment. After each run, EMTs and paramedics replace used supplies and check equipment. If a transported patient had a contagious
disease, EMTs and paramedics decontaminate the interior of the ambulance and report cases to the proper authorities.
Beyond these general duties, the specific responsibilities of EMTs and paramedics
depend on their level of qualification and training. To determine this, the National Registry of Emergency Medical Technicians
(NREMT) registers emergency medical service (EMS) providers at four levels: First Responder, EMT-Basic, EMT-Intermediate,
and EMT-Paramedic. Some States, however, do their own certification and use numeric ratings from 1 to 4 to distinguish levels
The lowest-level workers—First Responders—are trained to provide
basic emergency medical care because they tend to be the first persons to arrive at the scene of an incident. Many firefighters,
police officers, and other emergency workers have this level of training. The EMT-Basic, also known as EMT-1, represents the
first component of the emergency medical technician system. An EMT-1 is trained to care for patients at the scene of an accident
and while transporting patients by ambulance to the hospital under medical direction. The EMT-1 has the emergency skills to
assess a patient’s condition and manage respiratory, cardiac, and trauma emergencies.
The EMT-Intermediate (EMT-2 and EMT-3) has more advanced training that allows
the administration of intravenous fluids, the use of manual defibrillators to give lifesaving shocks to a stopped heart, and
the application of advanced airway techniques and equipment to assist patients experiencing respiratory emergencies. EMT-Paramedics
(EMT-4) provide the most extensive prehospital care. In addition to carrying out the procedures already described, paramedics
may administer drugs orally and intravenously, interpret electrocardiograms (EKGs), perform endotracheal intubations, and
use monitors and other complex equipment.
EMTs and paramedics work both indoors and outdoors, in all types of weather.
They are required to do considerable kneeling, bending, and heavy lifting. These workers risk noise-induced hearing loss from
sirens and back injuries from lifting patients. In addition, EMTs and paramedics may be exposed to diseases such as hepatitis-B
and AIDS, as well as violence from drug overdose victims or mentally unstable patients. The work is not only physically strenuous,
but also stressful, involving life-or-death situations and suffering patients. Nonetheless, many people find the work exciting
and challenging and enjoy the opportunity to help others.
EMTs and paramedics employed by fire departments work about 50 hours a week.
Those employed by hospitals frequently work between 45 and 60 hours a week, and those in private ambulance services, between
45 and 50 hours. Some of these workers, especially those in police and fire departments, are on call for extended periods.
Because emergency services function 24 hours a day, EMTs and paramedics have irregular working hours that add to job stress.
EMTs and paramedics held about 179,000 jobs in 2002. Most career EMTs and
paramedics work in metropolitan areas. There are many more volunteer EMTs and paramedics, especially in smaller cities, towns,
and rural areas. These individuals volunteer for fire departments, emergency medical services (EMS), or hospitals, and may
respond to only a few calls for service per month or may answer the majority of calls, especially in smaller communities.
EMTs and paramedics work closely with firefighters, who often are certified as EMTs as well and act as first responders.
Full-time and part-time paid EMTs and paramedics were employed in a number
of industries. About 4 out of 10 worked as employees of private ambulance services. About 3 out of 10 worked in local government
for fire departments, public ambulance services, and EMS. Another 2 out 10 were found in hospitals, working full time within
the medical facility or responded to calls in ambulances or helicopters to transport critically ill or injured patients. The
remainder worked in various industries providing emergency services.
Formal training and certification is needed to become an EMT or paramedic.
All 50 States have a certification procedure. In most States and the District of Columbia, registration with the NREMT is
required at some or all levels of certification. Other States administer their own certification examination or provide the
option of taking the NREMT examination. To maintain certification, EMTs and paramedics must reregister, usually every 2 years.
In order to reregister, an individual must be working as an EMT or paramedic and meet a continuing education requirement.
Training is offered at progressive levels: EMT-Basic, also known as EMT-1;
EMT-Intermediate, or EMT-2 and EMT-3; and EMT-Paramedic, or EMT-4. EMT-Basic coursework typically emphasizes emergency skills,
such as managing respiratory, trauma, and cardiac emergencies, and patient assessment. Formal courses are often combined with
time in an emergency room or ambulance. The program also provides instruction and practice in dealing with bleeding, fractures,
airway obstruction, cardiac arrest, and emergency childbirth. Students learn how to use and maintain common emergency equipment,
such as backboards, suction devices, splints, oxygen delivery systems, and stretchers. Graduates of approved EMT basic training
programs who pass a written and practical examination administered by the State certifying agency or the NREMT earn the title
“Registered EMT-Basic.” The course also is a prerequisite for EMT-Intermediate and EMT-Paramedic training.
EMT-Intermediate training requirements vary from State to State. Applicants
can opt to receive training in EMT-Shock Trauma, wherein the caregiver learns to start intravenous fluids and give certain
medications, or in EMT-Cardiac, which includes learning heart rhythms and administering advanced medications. Training commonly
includes 35 to 55 hours of additional instruction beyond EMT-Basic coursework, and covers patient assessment as well as the
use of advanced airway devices and intravenous fluids. Prerequisites for taking the EMT-Intermediate examination include registration
as an EMT-Basic, required classroom work, and a specified amount of clinical experience.
The most advanced level of training for this occupation is EMT-Paramedic.
At this level, the caregiver receives additional training in body function and learns more advanced skills. The Technology
program usually lasts up to 2 years and results in an associate degree in applied science. Such education prepares the graduate
to take the NREMT examination and become certified as an EMT-Paramedic. Extensive related coursework and clinical and field
experience is required. Due to the longer training requirement, almost all EMT-Paramedics are in paid positions, rather than
being volunteers. Refresher courses and continuing education are available for EMTs and paramedics at all levels.
EMTs and paramedics should be emotionally stable, have good dexterity, agility,
and physical coordination, and be able to lift and carry heavy loads. They also need good eyesight (corrective lenses may
be used) with accurate color vision.
Advancement beyond the EMT-Paramedic level usually means leaving fieldwork.
An EMT-Paramedic can become a supervisor, operations manager, administrative director, or executive director of emergency
services. Some EMTs and paramedics become instructors, dispatchers, or physician assistants, while others move into sales
or marketing of emergency medical equipment. A number of people become EMTs and paramedics to assess their interest in healthcare,
and then decide to return to school and become registered nurses, physicians, or other health workers.
Employment of emergency medical technicians and paramedics is expected to
grow faster than the average for all occupations through 2012. Population
growth and urbanization will increase the demand for full-time paid EMTs and paramedics rather than for volunteers. In addition,
a large segment of the population—the aging baby boomers—will further spur demand for EMT services as they become
more likely to have medical emergencies. There will still be demand for part-time, volunteer EMTs and paramedics in rural
areas and smaller metropolitan areas. In addition to those arising from job growth, openings will occur because of replacement
needs; some workers leave the occupation because of stressful working conditions, limited potential for advancement, and the
modest pay and benefits in private-sector jobs.
Most opportunities for EMTs and paramedics are expected to found in private
ambulance services. Competition will be greater for jobs in local government, including fire, police, and independent third-service
rescue squad departments, in which salaries and benefits tend to be slightly better. Opportunities will be best for those
who have advanced certifications, such as EMT-Intermediate and EMT-Paramedic, as clients and patients demand higher levels
of care before arriving at the hospital.
Earnings of EMTs and paramedics depend on the employment setting and geographic
location as well as the individual’s training and experience. Median annual earnings of EMTs and paramedics were $24,030
in 2002. The middle 50 percent earned between $19,040 and $31,600. The lowest 10 percent earned less than $15,530, and the
highest 10 percent earned more than $41,980. Median annual earnings in the industries employing the largest numbers of EMTs
and paramedics in 2002 were:
|General medical and surgical hospitals
|Other ambulatory health care services
Those in emergency medical services who are part of fire or police departments
receive the same benefits as firefighters or police officers. For example, many are covered by pension plans that provide
retirement at half pay after 20 or 25 years of service or if the worker is disabled in the line of duty.
Other workers in occupations that require quick and level-headed reactions
to life-or-death situations are air traffic controllers.
|Significant Points of an Air Traffic Coltroller Occupation|
- Nearly all air traffic controllers are employed by the Federal Aviation Administration, part of the Federal Government.
- Large numbers of air traffic controllers will be eligible to retire over the next decade, potentially creating many job
- Aircraft controllers earn relatively high pay and have good benefits.
The air traffic control system is a vast network of people and equipment that ensures the safe operation of commercial
and private aircraft. Air traffic controllers coordinate the movement of air traffic to make certain that planes stay a safe
distance apart. Their immediate concern is safety, but controllers also must direct planes efficiently to minimize delays.
Some regulate airport traffic; others regulate flights between airports.
Although airport tower or terminal controllers watch over all planes traveling through the airport’s
airspace, their main responsibility is to organize the flow of aircraft into and out of the airport. Relying on radar and
visual observation, they closely monitor each plane to ensure a safe distance between all aircraft and to guide pilots between
the hangar or ramp and the end of the airport’s airspace. In addition, controllers keep pilots informed about changes
in weather conditions such as wind shear—a sudden change in the velocity or direction of the wind that can cause the
pilot to lose control of the aircraft.
During arrival or departure, several controllers direct each plane. As a plane approaches an airport, the pilot radios
ahead to inform the terminal of the plane’s presence. The controller in the radar room, just beneath the control tower,
has a copy of the plane’s flight plan and already has observed the plane on radar. If the path is clear, the controller
directs the pilot to a runway; if the airport is busy, the plane is fitted into a traffic pattern with other aircraft waiting
to land. As the plane nears the runway, the pilot is asked to contact the tower. There, another controller, who also is watching
the plane on radar, monitors the aircraft the last mile or so to the runway, delaying any departures that would interfere
with the plane’s landing. Once the plane has landed, a ground controller in the tower directs it along the taxiways
to its assigned gate. The ground controller usually works entirely by sight, but may use radar if visibility is very poor.
The procedure is reversed for departures. The ground controller directs the plane to the proper runway. The local controller
then informs the pilot about conditions at the airport, such as weather, speed and direction of wind, and visibility. The
local controller also issues runway clearance for the pilot to take off. Once in the air, the plane is guided out of the airport’s
airspace by the departure controller.
After each plane departs, airport tower controllers notify enroute controllers who will next take charge. There
are 21 air route traffic control centers located around the country, each employing 300 to 700 controllers, with more than
150 on duty during peak hours at the busier facilities. Airplanes usually fly along designated routes; each center is assigned
a certain airspace containing many different routes. Enroute controllers work in teams of up to three members, depending on
how heavy traffic is; each team is responsible for a section of the center’s airspace. A team, for example, might be
responsible for all planes that are between 30 to 100 miles north of an airport and flying at an altitude between 6,000 and
To prepare for planes about to enter the team’s airspace, the radar associate controller organizes flight plans coming
off a printer. If two planes are scheduled to enter the team’s airspace at nearly the same time, location, and altitude,
this controller may arrange with the preceding control unit for one plane to change its flight path. The previous unit may
have been another team at the same or an adjacent center, or a departure controller at a neighboring terminal. As a plane
approaches a team’s airspace, the radar controller accepts responsibility for the plane from the previous controlling
unit. The controller also delegates responsibility for the plane to the next controlling unit when the plane leaves the team’s
The radar controller, who is the senior team member, observes the planes in the team’s airspace on radar and communicates
with the pilots when necessary. Radar controllers warn pilots about nearby planes, bad weather conditions, and other potential
hazards. Two planes on a collision course will be directed around each other. If a pilot wants to change altitude in search
of better flying conditions, the controller will check to determine that no other planes will be along the proposed path.
As the flight progresses, the team responsible for the aircraft notifies the next team in charge of the airspace ahead. Through
team coordination, the plane arrives safely at its destination.
Both airport tower and enroute controllers usually control several planes at a time; often, they have to make quick decisions
about completely different activities. For example, a controller might direct a plane on its landing approach and at the same
time provide pilots entering the airport’s airspace with information about conditions at the airport. While instructing
these pilots, the controller also would observe other planes in the vicinity, such as those in a holding pattern waiting for
permission to land, to ensure that they remain well separated.
In addition to airport towers and enroute centers, air traffic controllers also work in flight service stations operated
at more than 100 locations. These flight service specialists provide pilots with information on the station’s
particular area, including terrain, preflight and inflight weather information, suggested routes, and other information important
to the safety of a flight. Flight service station specialists help pilots in emergency situations and initiate and coordinate
searches for missing or overdue aircraft. However, they are not involved in actively managing air traffic.
Some air traffic controllers work at the Federal Aviation Administration’s (FAA) Air Traffic Control Systems Command
Center in Herndon, Virginia, where they oversee the entire system. They look for situations that will create bottlenecks or
other problems in the system, then respond with a management plan for traffic into and out of the troubled sector. The objective
is to keep traffic levels in the trouble spots manageable for the controllers working at enroute centers.
Currently, the FAA is implementing a new automated air traffic control system, called the National Airspace System (NAS)
Architecture. The NAS Architecture is a long-term strategic plan that will allow controllers to more efficiently deal with
the demands of increased air traffic. It encompasses the replacement of aging equipment and the introduction of new systems,
technologies, and procedures to enhance safety and security and support future aviation growth.
Controllers work a basic 40-hour week; however, they may work additional hours for which they receive overtime pay or equal
time off. Because most control towers and centers operate 24 hours a day, 7 days a week, controllers rotate night and weekend
During busy times, controllers must work rapidly and efficiently. Total concentration is required to keep track of several
planes at the same time and to make certain that all pilots receive correct instructions. The mental stress of being responsible
for the safety of several aircraft and their passengers can be exhausting for some persons.
Air traffic controllers held about 26,000 jobs in 2002. The vast majority were employed by the FAA, which is part of the
Federal Government. Air traffic controllers work at airports—in towers and flight service stations—and in air
route traffic control centers. Some professional controllers conduct research at the FAA’s national experimental center
near Atlantic City, New Jersey. Others serve as instructors at the FAA Academy in Oklahoma City, Oklahoma. A small number
of civilian controllers work for the U.S. Department of Defense. In addition to controllers employed by the Federal Government,
some work for private air traffic control companies providing service to non-FAA towers.
To become an air traffic controller, a person must enroll in an FAA-approved education program and pass a pre-employment
test that measures his or her ability to learn the controller’s duties in order to qualify for job openings in the air
traffic control system. Exceptions are air traffic controllers with prior experience and military veterans. The pre-employment
test is currently offered only to students in the FAA Air Traffic Collegiate Training Initiative (AT-CTI) Program or the Minneapolis
Community & Technical College, Air Traffic Control Training Program. In addition, applicants must have 3 years of full-time
work experience or 4 years of college, or a combination of both. In combining education and experience, 1 year of undergraduate
study (30 semester or 45 quarter hours) is equivalent to 9 months of work experience.
Upon successful completion of an FAA-approved program, individuals who receive school recommendation and who meet the basic
qualification requirements, including age limit and achievement of a qualifying score on the FAA authorized pre-employment
test, become eligible for employment as an air traffic controller. Candidates also must pass a medical exam, drug screening,
and security clearance before they can be hired.
Upon selection, employees attend the FAA Academy in Oklahoma City for 12 weeks of training, during which they learn the
fundamentals of the airway system, FAA regulations, controller equipment, and aircraft performance characteristics, as well
as more specialized tasks.
After graduation, it takes several years of progressively more responsible work experience, interspersed with considerable
classroom instruction and independent study, to become a fully qualified controller. Controllers who fail to complete either
the academy or the on-the-job portion of the training usually are dismissed. Controllers must pass a physical examination
each year and a job performance examination twice each year. Failure to become certified in any position at a facility within
a specified time also may result in dismissal. Controllers also are subject to drug screening as a condition of continuing
Air traffic controllers must be articulate, because pilots must be given directions quickly and clearly. Intelligence and
a good memory also are important because controllers constantly receive information that they must immediately grasp, interpret,
and remember. Decisiveness also is required because controllers often have to make quick decisions. The ability to concentrate
is crucial because controllers must make these decisions in the midst of noise and other distractions.
At airports, new controllers begin by supplying pilots with basic flight data and airport information. They then advance
to the position of ground controller, then local controller, departure controller, and, finally, arrival controller. At an
air route traffic control center, new controllers first deliver printed flight plans to teams, gradually advancing to radar
associate controller and then radar controller.
Controllers can transfer to jobs at different locations or advance to supervisory positions, including management or staff
jobs in air traffic control and top administrative jobs in the FAA. However, there are only limited opportunities for a controller
to switch from a position in an enroute center to a tower.
Employment of air traffic controllers is expected to about as fast as the average through the year 2012. Increasing
air traffic will require more controllers to handle the additional work. Employment growth, however, is not expected to keep
pace with growth in the number of aircraft flying because of the increasing automation of the air traffic control system and
Federal budget constraints. New computerized systems will assist the controller by automatically making many of the routine
decisions. This will allow controllers to handle more traffic, thus increasing their productivity. Federal budget constraints
also may limit hiring of air traffic controllers.
More job openings are expected due to replacement needs. The majority of today’s air traffic controllers will be
eligible to retire over the next decade, although not all are expected to do so. Nevertheless, replacement needs will be substantial
and will result in hundreds of job opportunities each year for those graduating from the FAA training programs. Despite the
increasing number of jobs coming open, competition to get into the FAA training programs is expected to remain keen, as there
generally are many more applicants to get into the schools than there are openings. But those that graduate have good prospects
of getting a job as a controller.
Air traffic controllers who continue to meet the proficiency and medical requirements enjoy more job security than do most
workers. The demand for air travel and the workloads of air traffic controllers decline during recessions, but controllers
seldom are laid off.
Median annual earnings of air traffic controllers in 2002 were $91,600. The middle 50 percent earned between $65,480 and
$112,550. The lowest 10 percent earned less than $46,410, and the highest 10 percent earned more than $131,610.
The average annual salary, excluding overtime earnings, for air traffic controllers in the Federal Government—which
employs 90 percent of the total—in nonsupervisory, supervisory, and managerial positions was $95,700 in 2002. Both the
worker’s job responsibilities and the complexity of the particular facility determine a controller’s pay. For
example, controllers who work at the FAA’s busiest air traffic control facilities earn higher pay.
Depending on length of service, air traffic controllers receive 13 to 26 days of paid vacation and 13 days of paid sick
leave each year, life insurance, and health benefits. In addition, controllers can retire at an earlier age and with fewer
years of service than other Federal employees. Air traffic controllers are eligible to retire at age 50 with 20 years of service
as an active air traffic controller or after 25 years of active service at any age. There is a mandatory retirement age of
56 for controllers who manage air traffic. However, Federal law provides for exemptions to the mandatory age of 56, up to
age 61, for controllers having exceptional skills and experience.
Airfield operations specialists also are involved in the direction and control of traffic in air transportation.